Return Policy

Returns & Refund Policy:

All return requests must be authorized in advance before any credit can be issued.

Please provide the product name, invoice number, and reason for return when requesting a return.

Once we receive your return request, we will normally process and respond within 1 business days.

Return Conditions:

• Returns and exchanges must be requested within 30 days of delivery.
• Custom or special-order items are subject to review and approval before credit is issued.

Refund Method:

Refunds will be issued to the original method of payment.

Processing Time:

Once your return request is received, we will respond within 1–2 business days.

Questions?

Feel free to contact us at any time:

Email: service@biologix.au

Address: Suite 103, 566 St Kilda Road, MELBOURNE Victoria, 3004